Frequently asked questions

Many of our products are suitable for a variety of skin types. However, every person’s skin is different. We recommend patch-testing new products and carefully following the information provided on the individual product page.

Please contact us as soon as possible. If your order has not yet been processed or dispatched, we will do our best to make the requested changes or cancel it. Once processing has begun, we cannot guarantee any changes.

Generally, yes. However, active ingredients such as retinal, glycolic acid and other exfoliating acids should not be used during the same routine. Introduce active ingredients gradually and always apply sunscreen during the day.

You may request a return within 14 days of receiving your order. The product must be unused, unopened and returned in its original packaging. Please contact us before sending anything back.

Yes. Once your order has been dispatched, you will receive an email containing your tracking link. Please allow up to 48 hours for the tracking information to update.

For hygiene reasons, opened or used cosmetic, skincare and personal-care products cannot be returned.

For questions about your order or our products, please contact us through our contact form or by email. Always include your order number when contacting us about an existing order.

Orders are usually processed within 1–2 business days. Delivery typically takes an additional 5–10 business days. You will receive a confirmation email as soon as your order has been dispatched.

Always follow the instructions supplied with the device. Begin with the lowest intensity setting. EMS devices should only be used with a suitable water-based serum or conductive gel.

Please contact us as soon as possible and include your order number, along with clear photographs of the product and packaging. We will review the issue and arrange a replacement or refund where appropriate.

Results vary depending on the product, your skin and how consistently it is used. Some products may provide an immediately refreshed or hydrated feeling, while visible improvements can require regular use over several weeks.

We deliver worldwide. Available delivery options, estimated delivery times and shipping costs will be displayed at checkout.

All currently available payment methods will be displayed securely at checkout.

Some products may be dispatched from different fulfilment centres. Your order may therefore arrive in separate packages on different days. You will not be charged any additional delivery fees.